1. Review before paying
The selected plan, billing period, price, and total payable are displayed before checkout. Check the plan and telephone number before confirming an M-Pesa prompt.
2. Seven-day request window
You may request a refund within seven calendar days after a first paid individual subscription if the service does not meet your needs. Send the account email, payment reference, plan, payment date, and reason to hello@afyaindex.com. This policy does not reduce any statutory consumer right.
3. Duplicate or failed charges
Report duplicate, incorrect, or charged-but-not-activated transactions promptly. We will compare the gateway status and service records. Verified duplicate or erroneous charges will be reversed or refunded through an appropriate payment channel.
4. Cancellation
You may cancel future renewal at any time. Cancellation stops future billing and does not normally remove access already paid for through the end of the current term. A one-time non-recurring plan simply expires at the end of its stated term.
5. Limits and timing
Refunds may be declined for abuse, extensive extraction of protected content, chargeback fraud, or requests outside the stated window where no statutory right applies. Approved processing time depends on the payment provider. Institution-plan refunds and termination are governed by the signed order or institution agreement.